Even Dead Customers Still Have To Pay Cell Bill

I was a loyal Cingular customer. They treated me right and when I talked to someone over the phone the customer service as good. I never had a problem until AT&T bought them out. WE now have more dropped calls, bad service and if you try to talk to someone in customer service you might as well know you will be getting into an argument with them. After being with the same network for 10 years we have now started shopping around for another cell phone company.

We narrowed it down and Sprint was one of them we have been looking into. Sure I heard about the time they charged someone a $14,062.27 phone bill incorrectly, but accidents happen, right?

Maybe not- now there is news coming out that the ignorance -plagued “organization” has refused to humanely cancel the account of a subscriber who had just passed away.

Story goes back to December 21, when a 66 year-old man in Framingham,  Mass., died of a brief illness. After what had to be a really sad Christmas, the deceased man’s son-in-law, Bill Stewart, called Sprint  to cancel his father-in-law from the family cell phone plan.

“They said his contract wasn’t up and to pay the fee or keep it activated,” Bill Stewart  told WCVB-TV in Boston. “They said my father had upgraded his phone, so we can’t cancel unless we pay the early termination fee or give the phone to somebody else,” Stewart added.

The uncaring Sprint salesperson first suggested to Bill Stewart that they add someone else to the plan. That suggestion didn’t go well with Stewart. Then, the customer “service” rep offered  to reduce the  monthly fee for his deceased father-in-law’s phone from $20 to $10 until the contract ends in September 2008.  That didn’t go over too well with Bill Stewart either.

Finally, a TV news reporter got Sprint spokesperson Mark Elliott on the line. He said that with a death certificate from the Stewart’s, that they would make it right five days or so.  

What Sprint saying to a grieving son-in-law is we hear what you’re saying about your loss, but prove it.  I might expect this from a clueless India customer service rep.( That is another rant.)  Have we been reduced to this for a company to do this to longtime, loyal customer?


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